Home / Courses & Programmes / Capability & Capacity of Teams

Capability & Capacity of Teams

Grow each person in your team, embed self-accountability, protect your culture, amplify what your team can do

Capability & Capacity

Capability & Capacity of Teams

Leaders Who Coach™ Module 4

Leaders Who Coach™ have responsibilities to their team and their organisation. For the greatest success, you need to grow the individuals in your team in order that, collectively, they increase what they can achieve together and then sustain that growth.

Leaders Who Coach™ do this by building their own understanding of what each member can do, growing the self-awareness of their direct reports, and then following through consistently by designing actions, setting goals, contracting for accountability, and knowing how to course-correct in realtime.

Capability & Capacity of Teams is the 4th and final competency of Leaders Who Coach™.

Course Outcomes

  • Set-up your one-to-one growth meetings with direct reports using the Leaders Who Coach™ model
  • Learn how to use the Growth Roadmap as a framework to think strategically about professional growth
  • Understand the place and purpose in growth conversations of actions and tasks, experimentation, timelines, effort and priorities, and risks and consequences
  • Understand why increasing your direct report’s self-awareness unlocks new choices and approaches to their growth
  • Strengthen your use of questions and phrases that amplify conversation outcomes
  • Learn the amplifying benefit of the POwER Paradigm: Prepare, Observe, Experiment, Refine
  • How to apply the POwER Paradigm to your one-to-one growth conversations
  • Learn the importance of full exploration of options and consequences before designing solutions
  • Identify the optimal moments when your direct report is most ready to design their own solutions
  • How to support your direct report in checking on the robustness of their planned actions
  • Check on your direct report’s emotional commitment and motivation to avoid nasty surprises
  • Learn to notice the positive signs of task and goal ownership
  • Respond and work through resistance and objections confidently when you need to delegate
  • Learn how to avoid micromanaging and instead how to check-in on your direct report in between meetings in a motivating way
  • Understand the importance and quality of note-taking for contracting and accountability
  • Learn when and how to give advice without dampening ownership or commitment to tasks
  • Determine your own acceptable levels of risk and performance
  • Learn to acknowledge and celebrate successes in ways that motivate your people
  • How to approach conversations where your direct report is demotivated and underperforming due to declining mental health, burnout, discrimination, personal life events, etc.
  • How to approach tough conversations during periods of organisational change and restructure
  • Understanding how monthly growth conversations form a bigger strategic approach to productivity and talent retention

In this final module, Capability & Capacity of Teams, you learn to view the growth of your people through new lenses that encourage their independent thought and action as well as ownership and accountability. In return, you will be rewarded with peace of mind, and more time to think, contribute and influence strategically.

FORMAT Self-Paced Course
TIME 2.5 Hours/Week
PRICE £299

Pre-requisite Courses:
Personal Values & Blind Spots
Grounded & Connected
Conversation Skills

FORMAT Cohort Course
Thursdays, 1pm GMT
TIME 4 Hours/Week
PRICE £699

2021 Enrolment Dates

10 June
– 15 July
28 Oct
– 2 Dec

Pre-requisite Courses:
Personal Values & Blind Spots
Grounded & Connected
Conversation Skills

Course Details

Capability & Capacity of Teams is the 4th Competency Group taking you through the final 5 of 12 skills of Leaders Who Coach™.

Capability & Capacity of Teams

Total: 42 Video Lectures

The Growth Roadmap

Skill #8 — Grow Awareness
Personal impact
The POwER Paradigm
The beginning, the middle… then at the end
How to give advice

Skill #9 — Design & Agree Actions
It’s time to begin designing actions
Things to check and confirm
Confidence, commitment, motivation, accountability
When you need to delegate and negotiate
Resistance and objections

Skill #10 — Plan & Set Growth Goals
The Growth Roadmap Tool
One-to-one growth meetings with direct reports
The first one-to-one growth meeting
The 3 tracks: paid work, experience and skills
The 3 decision levers: timelines, effort and priorities
Resources and notes
Tracking progress with markers

Skill #11 — Accountability & Course Correction
Our part as Leaders Who Coach™
What to remember, what to write down
All kinds of check-ins
Troubleshooting and escalations
Re-contracting agreed actions and goals
Unacceptable risk and poor performance

Skill #12 — Progress & Sustained Growth
Signs of ownership to acknowledge and celebrate
More subtle signs to acknowledge and celebrate
The most courageous of conversations
Strategic review — a year of growth
An annual schedule for you and your team
Talking about future possibilities and opportunities
Golden threads to carry with you
Your own growth as a Leader Who Coaches

There are five assignments for this course:

  1. Defining Your Leaders Who Coach™ Personal Impact
  2. One-to-One Coaching Conversation Practice
  3. Designing Your Own Growth Roadmap
  4. Establishing Monthly Growth Meetings with Your Direct Reports
  5. Your Leaders Who Coach™ Time Capsule

These assignments give you first-hand experience of the growth journey you will take each member of your team on.

— For Cohort Course Only —

The Cohort Course includes live Enrichment Calls every week for the duration of the course. Enrichment Calls are led by your tutor who is an experienced and professionally trained Executive Coach, and who is trained to lead Leaders Who Coach™ Enrichment Calls.

Offering synchronous (live) learning hours, Enrichment Calls offer invaluable group study time including deep dive skill discussions, assignment review and feedback, case study discussion, practice conversations and role-playing, troubleshooting, and peer exploration of real situations that leaders on the course are facing, including conflict, under performance and people dilemmas.

Enrichment Calls deepen your understanding and fast-track your growth. They also provide a safe peer network where delegates continue to support one another beyond the course itself.

Enrichment Calls for Capability & Capacity of Teams are on Thursdays at 1pm GMT for 90 minutes.

You must attend a minimum of 4 out of 5 Enrichment Calls as a pre-requisite to receiving your Course Completion Certificate.

In order to receive your Course Completion Certificate displaying your CPD Hours, you need to:

  1. Achieve an 80% or above pass rate on all quizzes
  2. Have all your assignments approved
  3. Watch a minimum of 90% of each video
  4. Cohort Course & Certificate only — attend the minimum number of live Enrichment Calls stipulated. Check each course for minimum attendance details.

You will need to fully complete this module and receive your Course Completion Certificate in order to graduate from Leaders Who Coach™.

The Self-Paced Course earns you 12 CPD Hours; the Cohort Course earns you 19.5 CPD Hours.

Pre-Requisite Courses:

  1. Foundation Module 1 — Personal Values & Blind Spots (1 Week Self-Paced)
  2. Module 2 — Grounded & Connected (Self-Paced or Cohort)
  3. Module 3 — Conversation Skills (Self-Paced or Cohort)

This course is the final Module 4 in the Leaders Who Coach™ Series; the full version is Leaders Who Coach™ Certificate Programme.

Access to this course is for 3 months from enrolment (self-paced) or from course start date (cohort).

Capability & Capacity of Teams is the 4th Competency in Leaders Who Coach™

Capability & Capacity of Teams takes you through the final 5 of 12 skills of Leaders Who Coach™.

Strategic about growing people

Video: Leaders Who Coach™️ Competency IV — Capability & Capacity of Teams

Meet Your Tutor

Sehaam Cyrene PCC

Sehaam Cyrene PCC

Sehaam Cyrene is a Professional Certified Coach (PCC), ICF Credential

Sehaam is a Professional Certified Coach (PCC), founder of Better Conversations, and creator of the online course for leaders, CPD Certified Leaders Who Coach™.

A seasoned entrepreneur and business owner, her coaching, consulting and teaching focuses drawing out the human in us to deepen our understanding of one another and strengthen our relationships. Because it’s our ability to reach across the divide and build inviting bridges, emotional connections, that earns us permission to influence for good.

Sehaam is also host of Better Conversations Podcast giving her the privilege of exploring the minds of many diverse and wonderful humans, and holding disarmingly intimate conversations about conversations.

Of Arab-English heritage, Sehaam is a single mum to 3 teenagers, a Fox Red Labrador and a long-haired ginger cat to match. Every morning is feeding time at the zoo. How does your morning start?

Leaders Who Coach™ Mastery Members

Coming soon…

Once you complete Capability & Capacity of Teams and graduate from the Leaders Who Coach™ Series, you will be invited to join Mastery Members to continue your practice and growth with fellow alumni.

Regular Group Coaching Calls include Conversation Practice & Troubleshooting, a Calendar of Special Topics, Peer Networking & Community, and member only Online Discussion Groups.

Membership is on a subscription basis.

Leaders Who Coach™️ Mastery Members [beta]

Belong to a global community

Meet Growth Minded Leaders Like You

Leaders enrolled on our courses are committed to bringing out the best in others by learning the conversation skills that build stronger relationships and support their people to achieve their goals. You’ll be in good company.

Expand Your Network

Meet new leaders at all levels and from all sectors in our online community and in live discussions that are open to our global community or that are part of our courses and certificate programmes.

Get Tutor & Peer Feedback

Leaders on our courses and Better Conversations tutors are always ready to give feedback and are generous with their knowledge, experiences and techniques for coaching conversations with their team, peers and other key stakeholders, like clients and suppliers.


Testimonials from Leaders Who Coach™ Graduates…

Courses & Programs

I had not thought too much about taking a leadership course when Sehaam asked if I might be interested in Leaders Who Coach™.

Managing a team of 21 (including other people managers), I knew I wanted to learn more and be a better manager. I’d been working with Sehaam as my coach for a while and saw many opportunities with the course as it was focused on coaching and conversation skills. Communicating with clarity has always been an area I’d like to improve in!

I found the course extremely beneficial for my role, and I learnt new skills every week. The group I worked with was amazing, and we had productive conversations every week, which further enhanced my learnings and takeaways. Sehaam is both an excellent coach and course leader! The weekly tutorials were easy to follow, and the assignments kept me accountable each week.

As we’ve now wrapped up the course, I find myself going back to my learnings again and again. I feel more confident in my conversation skills and awareness of how I can communicate with more clarity. Not only am I able to have more productive 1:1s, but I am also able to coach my direct reports to be better people managers and leaders who coach themselves.

Åsa Nyström, VP Customer Advocacy, Buffer
Leader Who Coach

Leaders Who Coach™ is a great course for getting the most out of your team. It is an honour to lead people and your people are the company’s biggest asset.

Throughout the Leaders Who Coach™ course, we learned to listen to our direct reports, spot areas to delve into thoroughly, as well as action plan and ensure tasks are delivered and ownership achieved.

In a broader sense, the course made me trust my team more and reduce the chance of unmet deadlines. Great course, great teacher and the Enrichment Cohort, talking to other people in similar situations really helped to get different opinions.

Peter Hedley, Co-Founder & Chief Technology Officer, Recycleye
Courses & Programmes

When I first signed up for Leaders Who Coach™, I was intrigued to explore what a leader who coaches looked like. Having worked with Sehaam before as an Executive Coach, I knew that I would get prompts for deep thinking, reflection and that a lot care would have gone into the materials.

I hadn’t prepared for just how much richness there was throughout this journey! It exceeded my expectations. I got a clear sense of what my core values are, had enlightening conversations with those closest to me to understand how others receive my communication, shone light onto my blind spots, and got multiple opportunities to practice my listening and conversation skills.

The video content was well structured, easy to digest and the cheatsheets were handy quick reminders that I could keep with me day-to-day. The Enrichment Calls were exceptionally valuable, even on days when I felt like I might not have much to add or was tired, I came away feeling nourished and refreshed.

Through this course, I’ve gained the confidence to trust in my leadership, lead in ways which align with my values and to shake off the pressures of what I’ve thought “leadership” traditionally looks like. I’m excited to work with others and walk the journey with them, seeing them thrive in their own decision-making and be a resource rather than an instructor.

Siobhan OH Baker, Leadership Team, Coding Black Females

Real growth, confidence & mastery in leadership

Glenn Martin

I have defined my leadership style through this course, established my values and the type of leader I want to become through a foundation of continuous improvement and learning. I’m more confident actually having a conversation about my leadership qualities now. This was something I struggled with and avoided prior to coming on this course.

It has given me confidence in leadership that was completely missing before coming on this course. The Leaders Who Coach™ course has been a journey of learning and a healing process where I have reconciled the experiences of the past with the vision for my future.

I enjoyed the Enrichment Calls the most — the opportunity to share the week’s learning, and trial that learning in a safe space with trusted fellow cohort members, was really exciting!

Sehaam Cyrene is first-class as a tutor – calm, engaging, funny and generous – combined with her experience, knowledge and expertise, you learn in an environment that is very empowering!

Glenn Martin, Talent Acquisition Leader & Speaker
Ben Miller

Leaders Who Coach™ is built upon weekly skills and capabilities modules. Each one includes learning and assignments but the value game changer for me was the weekly Enrichment Calls. These were an opportunity to explore real-life situations and practice the capabilities with Sehaam and fellow students. Digital environments which focus on experiences which are intentional and interactive work for me.

Sehaam’s course also left me with a deeper awareness of who I am.

Coaches have an open, non-judgemental, and instinctive capacity to understand where we’re at and where we’re trying to get to. They prioritise relationships over tasks and build trust from the get-go.

Our society needs these capacities at scale because without trust, truth and cohesion, nothing works. This isn’t a quick fix, and we can’t impose it either. It’s a process we must always work in a space which Leaders Who Coach™ can hold for us to explore together.

Ben Miller, Co-Founder, Latitude Social Design
Tom Hind

I wasn’t doing my best as a leader or for my team outside of technical growth, so when the opportunity to join Leaders Who Coach™ came up, I was interested in the content and the way the course seemed to approach leadership.

The lectures and assignments were of fantastic quality and the lectures were certainly ones to pay attention to, easy to digest and take notes on. The assignments actually made me take action in the real world rather than looking at theoretical scenarios so I actively made an impact.

Sehaam was fantastic — her passion and knowledge coming through during the Enrichment Calls with the group. Not letting people stay silent is a good skill to have as a tutor!

I can say I have grown as a leader and am certainly still growing. My team have noticed a difference on how I approach topics and questions, and I don’t immediately drive to a solution from my own opinions. They’ve been receptive of the initial one-to-ones that we’ve had and are starting to drive their own growth roadmaps even during a very busy period.

I really enjoyed the course. I had no expectations due to never having completed a management course but I feel like I have gone from zero to learning a lot!

Tom Hind, Chief Technology Officer, Akari Solutions

…and their rating of Leaders Who Coach™

5 Star Rated by Leaders

Highly Recommended by Leaders


Quality of Content


Knowledgeable Tutor


Real Role Assignments & Practical Skills


Enrichment Call Content & Discussions


Make it count

We are a member of The CPD Certification Service which is responsible for assessing the quality of courses of professional institutes and academic bodies.

Our courses earn you  globally recognised Continuing Professional Development (CPD) Credits or Hours.

Enrol as a Team

There’s an amplifying effect on your culture when your team grows together on Leaders Who Coach™ Enrichment Cohort Certificate.

With a dedicated cohort for your leaders only, they will bond, develop common language and model consistent leadership techniques. They will collaborate, bridge gaps and support one another for months and years to come in ways that strengthen business outcomes.

How to enrol as a team